Returns

According to the Distance Contracts Act, as a consumer you have the right to cancel your purchase without special reason within 14 days of receiving the goods. You have the right to open the packaging free of charge and check that the goods work. The goods and packaging must be in substantially unchanged condition. Processed products cannot be returned. This includes products with customised printing or special products.

Always contact us at info@keba.se before you return it. To speed up the handling of your case, please provide the following information.
- Order number
- Name and item number of the item you wish to return.
In order for the return to be authorised, the returned goods must be in substantially unchanged condition.
We will send you a return shipping label that you attach to the transport packaging. Then pack the product well. The original packaging must be undamaged and no notes or shipping labels may be attached to the original packaging. Place your tracking slip in the parcel so that we can identify who it comes from and which order to credit. The parcel will be delivered to the Post Office drop-off point. We would like you to state the reason for the return. The return freight is paid by you as a customer if you regret your purchase. When returning all or part of the order, we will refund the amount of the goods and deduct the return shipping.
Refunds are made to the card used for the purchase.

Complaints

If the goods are damaged or incorrectly delivered, you must make a complaint no later than 7 days after you have collected the goods from the postal delivery point. Notification of any complaints should be sent to info@keba.se .

In most cases, we need a picture of the damage or problem. If the packaging is damaged, please take a picture of that too. We will send you a return shipping label, which you attach to the transport packaging. Then pack the goods well. The original packaging must be undamaged and no notes or waybills may be attached to the original packaging. Place your tracking slip in the parcel so that we can identify who it comes from and which order to credit.
The parcel is delivered to the drop-off point (the same place where you picked up your parcel).
Once the return has been received and authorised, we will refund you for your purchase.
The refund will be made to the card used for the purchase. PLEASE NOTE! Normally it takes about two weeks from sending your return to us before you receive a refund.
In exceptional cases, it can take up to 30 days for a refund, which is the maximum time according to the Consumer Sales Act.

KEBA Sweden AB is also always entitled to remedy the defect at its own expense, e.g. through repair, or exchange for a faultless product.